{"id":1316,"date":"2011-03-19T10:56:46","date_gmt":"2011-03-19T10:56:46","guid":{"rendered":"http:\/\/edtechandtesol.info\/phd\/?page_id=1316"},"modified":"2020-11-13T08:51:59","modified_gmt":"2020-11-13T08:51:59","slug":"firth-miriam","status":"publish","type":"page","link":"https:\/\/lantern.humanities.manchester.ac.uk\/?page_id=1316","title":{"rendered":"Firth, Miriam (PhD alumna)"},"content":{"rendered":"

\"32f3f19\"<\/a>Hello!
\nI am\u00a0a current Doctoral Student\u00a0at the University of Manchester completing my PhD in Education.\u00a0I came to the University of Manchester (UoM) from Manchester Metropolitan University where I was a lecturer in Events Management. Now in UoM I continue to lecture Events Management on the BA (hons) Management and Leisure\u00a0programme in UoM\u00a0whilst I complete my doctoral studies. I am also External Examiner for the University of Greenwich and Liverpool John Moores.<\/p>\n

So what am I researching?
\nMy PhD reflects my own experiences\u00a0working and teaching in vocational sectors. It specifically considers Intercultural Communication (Holliday 1999) and Intercultural Demands (see below) perceived by recent\u00a0graduates working in a vocational business in Manchester.\u00a0The intercultural demands that I am interested in link to the soft-skills noted by Burns, (1997) and Baum’s, (2002) research. Intercultural Communication demands I am considering are non-verbal interpersonal skills (Burgoon 1993), and interpersonal relations (Spencer-Oatey & Franklin 2009). I am considering graduate perceptions of these areas to identify whether the education provision meets the perceived needs in skilling for Intercultural\u00a0Service Encounters (Barker & H\u00e4rtel 2004; Strauss & Mang 1999; Sharma et al. 2009).\u00a0In this way I am completing a needs analysis (see Benesch 1996; West 1994; Chambers 1980). As my study concerns transferable skills for a range of graduate intercultural encounters, my recommendations offer support for educators considering Intercultural Communication in other sectors and education levels.<\/p>\n

What methods am I using?
\n– Critical Incident Narration (Butterfield et al. 2005)
\n– Stimulated Recall (Lyle 2003)
\n– Semi-Structured Interviews
\n– Concept Mapping (Novak & Ca\u00f1as 2006; Novak & Canas 2004)<\/p>\n

If you are interested in my research please do contact me at miriam.firth@manchester.ac.uk<\/a><\/p>\n

References:<\/p>\n

Barker, S. & H\u00e4rtel, C.E.J., 2004. Intercultural service encounters?: An exploratory study of customer experiences. Cross Cultural Management An International Journal<\/i>, 11(1), pp.3\u201314.<\/p>\n

Baum, T., 2002. Skills and training for the hospitality sector: a review of issues. Journal of Vocational Education & Training<\/i>, 54(3), pp.343\u2013364.<\/p>\n

Benesch, S., 1996. Needs Analysis and Curriculum Development in EAP: An Example of a Critical Approach. TESOL Quarterly<\/i>, 30(4), p.723.<\/p>\n

Burgoon, J.K., 1993. Interpersonal Expectations, Expectancy Violations, and Emotional Communication. Journal of Language and Social Psychology<\/i>, 12(1-2), pp.30\u201348.<\/p>\n

Burns, P.M., 1997. Hard-skills, Soft-skills: Undervaluing Hospitality\u2019s \u201cService with a Smile.\u201d Hospitality<\/i>, 3, pp.239\u2013248.<\/p>\n

Butterfield, L.D. et al., 2005. Fifty years of the critical incident technique: 1954-2004 and beyond. Qualitative Research<\/i>, 5(4), pp.475\u2013497.<\/p>\n

Chambers, F., 1980. A re-evaluation of needs analysis in ESP. The ESP Journal<\/i>, 1(1), pp.25\u201333.<\/p>\n

Holliday, a, 1999. Small cultures. Applied Linguistics<\/i>, 20(2), pp.237\u2013264.<\/p>\n

Lyle, J., 2003. Stimulated recall: a report on its use in naturalistic research. British Educational Research Journal<\/i>, 29(6), pp.861\u2013878.<\/p>\n

Novak, J.D. & Canas, A.J., 2004. Building on new constructivist ideas and cmap tools to create a new model for education A. J. Canas, J. D. Novak, & F. M. Gonzalez, eds. The First International Conference on Concept Mapping<\/i>.<\/p>\n

Novak, J.D. & Ca\u00f1as, A.J., 2006. The Theory Underlying Concept Maps and How to Construct Them 1. , pp.1\u201333.<\/p>\n

Sharma, P., Tam, J.L.M. & Kim, N., 2009. Demystifying Intercultural Service Encounters: Toward a Comprehensive Conceptual Framework. Journal of Service Research<\/i>, 12(2), pp.227\u2013242.<\/p>\n

Spencer-Oatey, H. & Franklin, P., 2009. Intercultural interaction: a multidisciplinary approach to intercultural communication<\/i> J. N. Martin, T. K. Nakayama, & L. A. Flores, eds., Palgrave Macmillan Ltd.<\/p>\n

Strauss, B. & Mang, P., 1999. Culture Shocks\u2019 in Inter-cultural service encounters. Journal of Services Marketing<\/i>, 13(4\/5), pp.329\u201346.<\/p>\n

West, R., 1994. Needs analysis in language teaching. Language Teaching<\/i>, 27(01), p.1.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hello! I am\u00a0a current Doctoral Student\u00a0at the University of Manchester completing my PhD in Education.\u00a0I came to the University of Manchester (UoM) from Manchester Metropolitan University where I was a lecturer in Events Management. Now in UoM I continue to lecture Events Management on the BA (hons) Management and Leisure\u00a0programme in UoM\u00a0whilst I complete my doctoral studies. I am also […]<\/p>\n","protected":false},"author":59,"featured_media":0,"parent":9917,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"spay_email":""},"jetpack_shortlink":"https:\/\/wp.me\/P865eh-le","jetpack-related-posts":[],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lantern.humanities.manchester.ac.uk\/index.php?rest_route=\/wp\/v2\/pages\/1316"}],"collection":[{"href":"https:\/\/lantern.humanities.manchester.ac.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lantern.humanities.manchester.ac.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lantern.humanities.manchester.ac.uk\/index.php?rest_route=\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/lantern.humanities.manchester.ac.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1316"}],"version-history":[{"count":2,"href":"https:\/\/lantern.humanities.manchester.ac.uk\/index.php?rest_route=\/wp\/v2\/pages\/1316\/revisions"}],"predecessor-version":[{"id":10674,"href":"https:\/\/lantern.humanities.manchester.ac.uk\/index.php?rest_route=\/wp\/v2\/pages\/1316\/revisions\/10674"}],"up":[{"embeddable":true,"href":"https:\/\/lantern.humanities.manchester.ac.uk\/index.php?rest_route=\/wp\/v2\/pages\/9917"}],"wp:attachment":[{"href":"https:\/\/lantern.humanities.manchester.ac.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}